A: A member of the Nordstrom family, HauteLook is a premier online destination offering limited-time flash sale events at insider prices up to 75% off. Every day at 8AM Pacific, we launch new events featuring the best names in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. Membership is free and everyone is welcome. Simply enter your basic information and email address on our registration page, click “See Today’s Deals”—and let the fun begin!
A: We partner with top fashion and lifestyle brands and suppliers to give our members access to a wide selection of high quality merchandise at deeply discounted prices.
A: We’ve created a dual-tab shopping experience to give you the best of HauteLook and Nordstrom Rack all in one package. Simply register on any site to shop both stores with one shared account, cart and checkout. If you already have a HauteLook account, no need to create another one for Nordstrom Rack. We’ve already linked your account to Nordstrom Rack, so you can start shopping right away. You can also take us on the go with our mobile apps for iPhone, iPad and Android.* Click here to update or download the app now.
Plus, feel free to toggle between both tabs as you shop—we’ll save the last page you were on, so you can pick up where you left off.
*Please note that our Android app does not yet include Nordstrom Rack.
A: While you’ll find complementary brands at HauteLook and nordstromrack.com, each online store offers something different and exciting. At nordstromrack.com, you’ll discover a deeper inventory on the latest women’s, men’s and kids’ styles. HauteLook flash sale events give you limited-time access to the best names in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. Inventory is also limited and savings are steep, so shop early and often!
A: You can download the HauteLook mobile app for iPhone, iPad and Android. Simply click here to download our app to your mobile device. Please note that our Android app does not yet include Nordstrom Rack.
A: Alterations and tailoring services are provided at Nordstrom Rack stores for both Nordstrom Rack and HauteLook items. Simply bring your item(s) and receipt or packing slip to your nearest store and an expert will gladly help you get the right fit. Standard alteration charges apply. For pricing information, please click here. If you have additional questions, contact your local Nordstrom Rack store.
A: Our team of experts partner with fashionable brands and approved suppliers to offer a wide assortment of styles and sizes at the best prices possible. When a sale event is complete, we work with our partner or supplier to fulfill the order. Once we receive the items from a partner or supplier, we then review, pack and ship them to our members.
We launch new events every day at 8AM Pacific. Events starting Monday – Thursday, including those launched in the afternoon and evenings, run for 48-72 hours. Events starting Friday or Saturday run until Monday morning. Home events launch every Tuesday at 1PM Pacific and run for a full 7 days.
In addition to our daily events, you can also shop Nordstrom Rack using the same shared account. We’ve made it easier than ever to shop our exciting events and an ongoing catalog of brands you love with just one checkout.
A: Every morning at 8AM Pacific, HauteLook members receive an email and/or mobile app alert listing the day’s new events. Simply click on the email or open your HauteLook mobile app to start shopping.
A: Each sale item has a set amount of inventory. An item is placed "On Hold" when the last available piece is put in another member's shopping cart but has not yet been purchased. Any item that has been in another member’s cart for over 15 minutes does become available again; so don’t lose hope if an item you love is on hold.
A: You may keep an item in your cart for 15 minutes. If an item times out but is still available, you can add it back to your cart by clicking "Add It Again." Items from nordstromrack.com will be reserved in your cart for up to 2 hours.
A: Sorry, we are no longer offering HauteLook eGift Cards. You can, however, purchase Nordstrom Gift Cards at Nordstrom.com. Nordstrom Gift Cards are redeemable at HauteLook and nordstromrack.com, as well as at Nordstrom.com and Nordstrom and Nordstrom Rack stores.
A: Enter your eGift Card code at checkout when prompted and click "Apply". Your eGift Card balance will be automatically applied to your order total.
A: If your order total is less than the amount on your HauteLook eGift Card, the remaining amount will be available using the same claim code for future purchases. If your order total is more than the amount on your HauteLook eGift Card, you will need to pay for the remaining balance with another payment method.
A: To check your eGift Card balance, simply enter your eGift Card claim code during checkout and click “Apply”.
A: Yes! Nordstrom Gift Cards and Nordstrom Notes are redeemable online and in store at Nordstrom, Nordstrom Rack and HauteLook.
A: Simply visit your Account page to see when your order was placed, the date your order is shipped from our warehouse as well as other key steps in the process. We’ll also send you an email to notify you when your order has been confirmed and shipped.
A: You can cancel an order or update your shipping address within 2 hours from the time it was placed. Call Member Care at 1-888-547-8438 and one of our representatives will be happy to assist you.
Please note: Not all items are available for cancellation.
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Nordstrom Visa®, Nordstrom Card, Nordstrom Debit, Nordstrom Gift Cards, Nordstrom Notes and account credits.
A: As a Nordstrom company, we are considered a part of the physical presence of any Nordstrom store or shipping facility. We are thereby required by state law to collect sales tax on any order shipped to your state. If you have any further questions or concerns, please contact your state Department of Revenue. You may also visit: http://statelaws.findlaw.com/tax-laws/
STATE & LOCAL SALES TAXES
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. HauteLook strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
States Where HauteLook Collects Sales Taxes
Orders shipped to AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA or WI will have all applicable local and state sales taxes added to your total order, and to your shipping charges, where appropriate.
States Where HauteLook Does Not Collect Sales Taxes
HauteLook does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states where HauteLook does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective tax authorities.
A: No. We are unable to accommodate phone orders at this time.
A: No. We are currently unable to accept multiple credit cards for a single transaction. You can, however, apply account credit to your purchase and pay the remaining balance with a credit card or PayPal.
A: During checkout, you will see the “Promo Code” field. Enter your code and click “Apply.”
A: No. Only one promo code is permitted per transaction. You cannot combine promo codes with other offers.
A: Free shipping is applied to orders over $100 before tax. Please note that Canadian and Australian orders and all items over 5lbs are excluded.
A: Yes. Nordstrom Rack items are included in this offer.
A: Free shipping is applied to domestic orders over $100. Items over 5lbs excluded. For Jewelry, Watches, Accessories & Beauty orders under $100, the shipping rate is $5.95. For orders under $100 in all other categories, the shipping cost is $7.95. Orders that include Jewelry, Watches, Accessories & Beauty items and items in other categories will be subject to the $7.95 shipping rate. Incremental charges may apply for additional weight and size.
A: Shipping rates start at $10.95 for Canada and $22.95 for Australia. Incremental charges may apply for additional weight and size.
A: Shipping times vary for HauteLook and nordstromrack.com.
For HauteLook, shipping times depend on the item’s original location and delivery process:
For nordstromrack.com, all merchandise including items from limited-time sale events powered by HauteLook, ship in 1-2 days.
A: We currently ship to the U.S. and Canada. Select events also ship to Australia. Please note that we are unable to ship to PO boxes or APO/FPO addresses.
A: Expedited shipping options are not yet available. In most cases, our brands and suppliers ship only after an event has closed, which can take 3-5 business days. Once received, we review, pack and deliver these items to our members. Please rest assured that we are working diligently to improve shipping times.
Nordstrom Rack items are ready to ship in 1-2 days.
A: For Canadian and Australian orders, a 20% international surcharge may apply, which covers all GST, PST and duty fees. You will see the total surcharge during Checkout.
A: Visit our Shipping & Returns page to view the list of eligible items.
A: You now have 90 days to make returns on eligible items. We accept returns by mail or at Nordstrom Rack stores.
A: Returns to Nordstrom Rack gives our members a fast and easy way to return eligible HauteLook items to any Nordstrom Rack store in the U.S. Please check your confirmation email or order page to see if your item qualifies for return. If eligible, simply bring your invoice and returnable item(s) to your nearest Nordstrom Rack store to receive credit back to your original form of payment. Please note that any returnable item equal to or more than $500 may not be returned in store at this time. For more information, please see our Shipping & Returns page.
A: Yes. Gift recipients may return eligible gift items to a Nordstrom Rack store. In-store gift refunds will be issued as a Nordstrom Gift Card—redeemable online and in store at Nordstrom, Nordstrom Rack and HauteLook.
A: Sorry, we do not provide an exchange option at this time.
A: Returns to Nordstrom Rack stores are processed on the spot, and you’ll receive credit back to your original method of payment. Returns by mail using our return label take 7-10 business days to receive and 1-5 additional days to process through our Returns Center. Returns without our return label can take longer to process.
A: Only if you return by mail and request a refund to your original form of payment. The return shipping fee is $5.95 for the US, $10.95 for Canada and $25.95 for Australia. We'll automatically deduct the fee from your refund. Returns to Nordstrom Rack stores are always free.
A: Restocking fees are only applied to mail-in returns received after 90 days from the original ship date. These returns will be subject to a restocking fee of 50% of its original sale price.
A: To change your password, simply click "Account" in the top menu bar. Under the "Profile" tab, you'll see the "Password" section. Enter your new password, confirm, and click “Update My Password”.
A: Don’t worry, we’ve got you covered! Simply click “Sign In” at the top of this page and then select “Forgot Password?” when prompted. We'll email you a link to reset your password.
A: Visit the Email Preference Center or click “Manage My Communication Preferences” at the bottom of our emails.
A: You can update your billing address or payment information at any time. Simply go to “Account” and click on the “Shipping & Payment” tab. In this section you can add or update billing addresses and payment information. You can also add a new billing address or payment type during checkout.
A: No. If you currently have a HauteLook account, there’s no need to create another for Nordstrom Rack. We’ve already linked your account, so you can shop both stores with one cart and checkout right away.
A: Yes. You can now earn Nordstrom Rewards by shopping at HauteLook and nordstromrack.com!
A: Yes. Nordstrom cardholders earn 2 points per net dollar spent at HauteLook and nordstromrack.com. Nordstrom cardholders can also earn double or triple points for purchases made during bonus points events.
A: Yes! Nordstrom Gift Cards and Nordstrom Notes are redeemable online and in store at Nordstrom, Nordstrom Rack and HauteLook.
A: Not yet. Schedule your Personal Triple Points Day when you check out at Nordstrom.com or with any salesperson at your favorite Nordstrom by calling 1-800-446-4500. Click here for more information on our special Bonus Points Events.
A: You can apply here.
We're always here for our members. For questions or assistance, you can call Member Care from 6AM to 10PM Pacific, 7 days a week, to speak with a HauteLook representative.
You can also live chat with Member Care from 6AM Pacific through 10PM Pacific, 7 days a week.
Email us day or night with any questions, issues or suggestions .