General Info

  • Q: What is HauteLook?

    A: A member of the Nordstrom family, HauteLook is a premier online destination offering limited-time flash sale events at insider prices up to 75% off. Every day at 8AM Pacific, we launch new events featuring the best names in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. Membership is free and everyone is welcome. Simply enter your basic information and email address on our registration page, click “See Today’s Deals”—and let the fun begin!

  • Q: How is HauteLook able to offer such great prices?

    A: We partner with top fashion and lifestyle brands and suppliers to give our members access to a wide selection of high quality merchandise at deeply discounted prices.

  • Q: How do I shop HauteLook and Nordstrom Rack?

    A: We’ve created a dual-tab shopping experience to give you the best of HauteLook and Nordstrom Rack all in one package. Simply register on any site to shop both stores with one shared account, cart and checkout. If you already have a HauteLook account, no need to create another one for Nordstrom Rack. We’ve already linked your account to Nordstrom Rack, so you can start shopping right away. You can also take us on the go with our mobile apps for iPhone, iPad and Android.* Click here to update or download the app now.

    Plus, feel free to toggle between both tabs as you shop—we’ll save the last page you were on, so you can pick up where you left off.

    *Please note that our Android app does not yet include Nordstrom Rack.

  • Q: What is the difference between the merchandise offered at HauteLook and nordstromrack.com?

    A: While you’ll find complementary brands at HauteLook and nordstromrack.com, each online store offers something different and exciting. At nordstromrack.com, you’ll discover a deeper inventory on the latest women’s, men’s and kids’ styles. HauteLook flash sale events give you limited-time access to the best names in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. Inventory is also limited and savings are steep, so shop early and often!

  • Q: What mobile apps are available?

    A: You can download the HauteLook mobile app for iPhone, iPad and Android. Simply click here to download our app to your mobile device. Please note that our Android app does not yet include Nordstrom Rack.

  • Q: Does HauteLook offer alterations and tailoring services?

    A: Alterations and tailoring services are provided at Nordstrom Rack stores for both Nordstrom Rack and HauteLook items. Simply bring your item(s) and receipt or packing slip to your nearest store and an expert will gladly help you get the right fit. Standard alteration charges apply. For pricing information, please click here. If you have additional questions, contact your local Nordstrom Rack store.

About Our Sale Events

  • Q: How do HauteLook daily sale events work?

    A: Our team of experts partner with fashionable brands and approved suppliers to offer a wide assortment of styles and sizes at the best prices possible. When a sale event is complete, we work with our partner or supplier to fulfill the order. Once we receive the items from a partner or supplier, we then review, pack and ship them to our members.

    We launch new events every day at 8AM Pacific. Events starting Monday – Thursday, including those launched in the afternoon and evenings, run for 48-72 hours. Events starting Friday or Saturday run until Monday morning. Home events launch every Tuesday at 1PM Pacific and run for a full 7 days.

    In addition to our daily events, you can also shop Nordstrom Rack using the same shared account. We’ve made it easier than ever to shop our exciting events and an ongoing catalog of brands you love with just one checkout.

  • Q: How do I learn about HauteLook sale events?

    A: Every morning at 8AM Pacific, HauteLook members receive an email and/or mobile app alert listing the day’s new events. Simply click on the email or open your HauteLook mobile app to start shopping.

  • Q: What does it mean when an item is on hold?

    A: Each sale item has a set amount of inventory. An item is placed "On Hold" when the last available piece is put in another member's shopping cart but has not yet been purchased. Any item that has been in another member’s cart for over 15 minutes does become available again; so don’t lose hope if an item you love is on hold.

  • Q: How long can I have an item in my shopping cart?

    A: You may keep an item in your cart for 15 minutes. If an item times out but is still available, you can add it back to your cart by clicking "Add It Again." Items from nordstromrack.com will be reserved in your cart for up to 2 hours.

Gift Cards

Orders

  • Q: How do I check my order status?

    A: Simply visit your Account page to see when your order was placed, the date your order is shipped from our warehouse as well as other key steps in the process. We’ll also send you an email to notify you when your order has been confirmed and shipped.

  • Q: Can I cancel or modify my order?

    A: You can cancel an order or update your shipping address within 2 hours from the time it was placed. Call Member Care at 1-888-547-8438 and one of our representatives will be happy to assist you.

    Please note: Not all items are available for cancellation.

  • Q: What payment types are accepted?

    A: We accept Visa, MasterCard, American Express, Discover, PayPal, Nordstrom Visa®, Nordstrom Card, Nordstrom Debit, Nordstrom Gift Cards, Nordstrom Notes® and account credits.

  • Q: Does HauteLook charge sales tax?

    A: As a Nordstrom company, we are considered a part of the physical presence of any Nordstrom store or shipping facility. We are thereby required by state law to collect sales tax on any order shipped to your state. If you have any further questions or concerns, please contact your state Department of Revenue. You may also visit: http://statelaws.findlaw.com/tax-laws/

    STATE & LOCAL SALES TAXES

    The terms contained herein are subject to change as the taxation of online transactions is continually evolving. HauteLook strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

    States Where HauteLook Collects Sales Taxes

    Orders shipped to AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA or WI will have all applicable local and state sales taxes added to your total order, and to your shipping charges, where appropriate.

    States Where HauteLook Does Not Collect Sales Taxes

    HauteLook does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states where HauteLook does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective tax authorities.

  • Q: Can I call to place my order?

    A: No. We are unable to accommodate phone orders at this time.

  • Q: Can I add different forms of payment to an order?

    A: No. We are currently unable to accept multiple credit cards for a single transaction. You can, however, apply account credit to your purchase and pay the remaining balance with a credit card or PayPal.

  • Q: I have a promo code. How do I use it?

    A: During checkout, you will see the “Promo Code” field. Enter your code and click “Apply.”

  • Q: Can I use multiple promo codes?

    A: No. Only one promo code is permitted per transaction. You cannot combine promo codes with other offers.

Shipping & Returns*

  • Q: How do I qualify for free shipping?

    A: Free shipping is applied to orders over $100 before tax. Please note that Canadian and Australian orders and all items over 5lbs are excluded.

  • Q: Do Nordstrom Rack items count towards the free shipping over $100 offer?

    A: Yes. Nordstrom Rack items are included in this offer.

  • Q: What are the domestic shipping rates?

    A: Free shipping is applied to domestic orders over $100. Items over 5lbs excluded. For Jewelry, Watches, Accessories & Beauty orders under $100, the shipping rate is $5.95. For orders under $100 in all other categories, the shipping cost is $7.95. Orders that include Jewelry, Watches, Accessories & Beauty items and items in other categories will be subject to the $7.95 shipping rate. Incremental charges may apply for additional weight and size.

  • Q: What are the international shipping rates?

    A: Shipping rates start at $10.95 for Canada and $22.95 for Australia. Incremental charges may apply for additional weight and size.

  • Q: How long does it take to receive my order?

    A: Shipping times vary for HauteLook and nordstromrack.com.

    For HauteLook, shipping times depend on the item’s original location and delivery process:

    • Ships in 1-2 days
      Items within this shipping timeline will ship directly from HauteLook in 1-2 days.
    • Ships in 1-2 weeks
      Items from some flash sale events are shipped from the brand to HauteLook after the event ends. Once it arrives, we’ll package it and ship it off to you.
    • Ships in 2-4 weeks
      Items from some flash sale events ship directly from the brand. As shipment times vary for each brand, please expect your order to ship in 2-4 weeks. Note: Some Home items may ship in 4-6 weeks.

    For nordstromrack.com, all merchandise including items from limited-time sale events powered by HauteLook, ship in 1-2 days.

  • Q: Where can my items be shipped?

    A: We currently ship to the U.S. and Canada. Select events also ship to Australia. Please note that we are unable to ship to PO boxes or APO/FPO addresses.

  • Q: Can I request overnight shipping?

    A: Expedited shipping options are not yet available. In most cases, our brands and suppliers ship only after an event has closed, which can take 3-5 business days. Once received, we review, pack and deliver these items to our members. Please rest assured that we are working diligently to improve shipping times.

    Nordstrom Rack items are ready to ship in 1-2 days.

  • Q: What is the international surcharge?

    A: For Canadian and Australian orders, a 20% international surcharge may apply, which covers all GST, PST and duty fees. You will see the total surcharge during Checkout.

  • Q: What items are returnable?

    A: Visit our Shipping & Returns page to view the list of eligible items.

  • Q: How long do I have to make a return?

    A: You now have 90 days to make returns on eligible items. We accept returns by mail or at Nordstrom Rack stores.

  • Q: What is Returns to Nordstrom Rack?

    A: Returns to Nordstrom Rack gives our members a fast and easy way to return eligible HauteLook items to any Nordstrom Rack store in the U.S. Please check your confirmation email or order page to see if your item qualifies for return. If eligible, simply bring your invoice and returnable item(s) to your nearest Nordstrom Rack store to receive credit back to your original form of payment. Please note that any returnable item equal to or more than $500 may not be returned in store at this time. For more information, please see our Shipping & Returns page.

  • Q: Can I return a gift purchased online from Nordstrom Rack or HauteLook?

    A: Yes. Gift recipients may return eligible gift items to a Nordstrom Rack store. In-store gift refunds will be issued as a Nordstrom Gift Card—redeemable online and in store at Nordstrom, Nordstrom Rack and HauteLook.

  • Q: Can I make exchanges?

    A: Sorry, we do not provide an exchange option at this time.

  • Q: How long does it take to process a return?

    A: Returns to Nordstrom Rack stores are processed on the spot, and you’ll receive credit back to your original method of payment. Returns by mail using our return label take 7-10 business days to receive and 1-5 additional days to process through our Returns Center. Returns without our return label can take longer to process.

  • Q: Do I have to pay for return shipping?

    A: Only if you return by mail and request a refund to your original form of payment. The return shipping fee is $5.95 for the US, $10.95 for Canada and $25.95 for Australia. We'll automatically deduct the fee from your refund. Returns to Nordstrom Rack stores are always free.

  • Q: Does HauteLook have restocking fees?

    A: Restocking fees are only applied to mail-in returns received after 90 days from the original ship date. These returns will be subject to a restocking fee of 50% of its original sale price.

Account

Rewards

*For additional shipping and return information, please visit Shipping & Returns.

Call Member Care

We're always here for our members. For questions or assistance, you can call Member Care from 6AM to 10PM Pacific, 7 days a week, to speak with a HauteLook representative.

1-888-547-8438

Chat Live with Member Care

You can also live chat with Member Care from 6AM Pacific through 10PM Pacific, 7 days a week.

Email Member Care

Email us day or night with any questions, issues or suggestions .